Refund Policy

Last updated: August 31, 2026

Most refunds are self-serve: no waiting on email, no explaining yourself. Open the billing dialog in your account and the right option shows up automatically if you're eligible.

Single audit — $9.99

An audit credit is fully refundable any time before you actually use it to run an audit. Once you've used it, it's not eligible for a self-serve refund.

To refund one: open your account, click your plan in the sidebar, and you'll see a "Refund an unused credit" option if you have one available. It refunds the oldest unused credit on your account.

Pro — $29/month

The billing dialog will offer to cancel and refund your most recent charge if you haven't used any audits or coach messages yet this billing period. Requesting it does both at once: it refunds the current charge and cancels the subscription, so you're not billed again next month for a period you just got money back on.

Once you've used any audits or coach messages in the current period, that charge is no longer eligible for a self-serve refund — you can still cancel any time to stop future billing.

Everything else

If you don't see a refund option where you expect one — or your situation doesn't fit the cases above — email support@jadxbuild.com and we'll take a look. Every case is reviewed individually.

How refunds are processed

Refunds are issued through PayPal, back to the original payment method. PayPal handles the actual timing on their end, so how quickly it shows up depends on your bank or card issuer.

Contact

Kolor Koi
55-527 Moana Street, Laie, HI 96762
support@jadxbuild.com